Success

Customer Success Engineer

Tel - Aviv

About The Position

 

We are looking for a Customer Success Engineer to join our expanding Customer Success team at Zesty!

Working with our cutting-edge technology and a one-of-a-kind customer base, our mission is to provide our customers with the best experience every time they interact with us.

The Customer Success Engineer (CSE) serves as the main point-of-contact for our customers and its mission is to drive product adoption, value realization and to increase client’s loyalty. This is achieved through intensive hands-on work with the client on its infrastructure stack and architecture, workload migration to Zesty, building work plans, enabling the various teams to use Zesty’s products, QBRs alongside the Customer Success Managers, and acting as a point of escalation for unique technical inquiries. 

 

 

Responsibilities for Technical Support

  • Increase product adoption by working in a hands-on manner with our clients to optimize the way they utilize Zesty’s products and increase the book of business alongside the Customer Success Managers. 
  • Act as a subject matter expert for technical questions, best practice, and advising C-level and other senior decision makers on optimizing their infrastructure footprint. 
  • Work from the client and inside Zesty organization to promote client’s interests such as feature requests, and
  • Proactively manage the client’s lifecycle, from onboarding through extensive growth and renewal. 
  • Become a strategic partner to our clients and create relationships and trust.
  • Identify new growth opportunities (upsells/cross-sells) and build a plan accordingly along with the Customer Success Manager. 
  • Demo new products and features, and share product roadmaps with customers. 
  • Hold Quarterly Business Reviews (QBRs) alongside the Customer Success Manager

Requirements

What You Should Have?

  • A bachelor's degree in computer science or related technical field is preferred.
  • 3+ years of relevant experience in a customer-focused position in a SaaS company, involving technical knowledge of the company’s products and services.
  • Native-fluency in English with exemplary verbal, visual and written communications skills.
  • Experience working with cloud-compute platforms (IaaS, PaaS) 
  • Professional written and interpersonal skills are essential when communicating with customers and clients.
  • Great communication and customer relationship skills 
  • Extensive experience working with public cloud providers (AWS is preferred).
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.


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