Intelligent Automation: What’s the Missing Piece of Today’s AIOps?

Up until now, AIOps has mostly been used in the context of monitoring. As a buzzword, people tend to think of the term in relation to creating baselines for your data and then alerting to any deviations, connecting multiple sources of information to find the root cause for a problem. These are powerful use cases and are allowing businesses to find correlations that they might not have achieved without AI. For example, you might find that poor bandwidth in a specific region led to an increase in tickets from customers within that location, or that you have idle cloud resources that are costing you in storage or compute costs behind the scenes, allowing you to make manual changes to optimize costs.

However, in many ways, categorizing AIOps as just monitoring and detection doesn’t make it that different from the previous category of IT Operations Analytics, where companies would look at operational data, including logs and security feeds, and then aggregate these to make smarter decisions.

To get more out of AIOps, companies need to move past simple monitoring use cases, and look towards management of the cloud with the help of automation.

AIOps for Cloud Provisioning and OptimizationThere’s no doubt that the repetitive nature of monitoring and anomaly detection makes it a perfect AIOps use case. However, to see the real benefits of AIOps, we need to go further. Cloud provisioning and optimization are two exciting and upcoming areas for AIOps to improve and could offer advanced cloud management and control in a way that has not been explored to its full potential yet. Think about how AI could not only establish a baseline for compute or storage and then alert you to a spike, but take the next step to reserve instances or shut down resources that are not needed or which are costing you more than they should.

For this to work, a number of elements of AIOps need to come together and work in harmony:

• Traditional AIOps Monitoring: We’re not suggesting throwing out the baby with the bathwater. Automation using AIOps relies on the same innovation we already depend on. Organizations will need a deep understanding of cloud infrastructure, including real-time information into usage, as well as trends and predictions for future behavior. Logs need to be ingested immediately at scale and be both aggregated and analyzed in context to create baselines and detect anomalies.
• AIOps Automation: Even a full team of engineers couldn’t handle the manual processes it would take to keep a cloud running at peak performance and to the lowest possible costs in real-time. Robotic Process Automation (RPA) and AI can take this task off the hands of your DevOps teams, with automated provisioning that uses the information gleaned from continuous monitoring systems to trigger smart decision making behind the scenes, 24/7. Developers get exactly the resources they need when they need it and you never spend a cent more than is required. Now isn’t that the dream?
• Continuous Optimization: While AIOps was traditionally aimed at IT Operations teams (just call us Sherlock), you can immediately see how if you move away from monitoring towards management capabilities – you’re taking the weight off from many other parts of the business, including Finance, DevOps and engineers, too. It’s not just about beating alert fatigue (although that’s great, don’t get us wrong), it’s about implementing FinOps processes that leverage AI to add accuracy and control to your abilities on the cloud. This will only improve over time, as like any good algorithm, the more it gets up close and personal with your data – the better these results will be.