We Are Hiring!
We are looking for leaders who are inspired by the opportunity to define and build tomorrow’s leading cloud management solution.
We believe in transparency
We share our success stories, failures, processes, numbers and everything in between. If you want to know about something that wasn’t shared with you – all you have to do is ask
We love feedback
We embrace constructive feedback as a means for personal and business growth. Feedback can and should be given to anyone (e.g. manager, employee, colleague)
We are open minded & flexible
When facing challenges, we always look for fresh ideas and ways to overcome them. We won’t hesitate to challenge the status-quo and we use the collective genius of our team as a means for improvement
We act as one team
We genuinely trust each other which enables us to act as one team working together toward the same mission. All team members are equally important
We take ownership
Everyone is “hands-on”. If you have an idea, even if it’s outside of the scope of your position, you should not be afraid to pursue it or suggest it to others
We check our ego at the door
Ego obscures and disrupts everything: the planning process, the ability to take good advice, and the ability to accept constructive feedback. We operate with a high degree of humility
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Customer Success Team Lead
About The Position
Zesty is looking for a Customer Success Team Lead to join us in our hyper-growth stage and become a key driver for growth in the business with the chance to make a huge impact on the team and the wider business.
As the Customer Success Team Lead, you will work directly with some of our most significant and strategic customers throughout the entire success lifecycle and provide coaching and mentorship to a team of Customer Success Managers.
This hybrid role will require frequent multi-tasking between management, technical, business, strategic, and marketing activities. You will be expected to drive results that tie back to strategic business goals for your customers, your team’s goals and the individuals under your direct management.
What You’ll be doing
● Lead, coach and empower the customer success managers to be successful in their roles.
● Assist the team with executing growth and optimization strategies for our customers.
● Actively promote the value of Zesty’s products and upsell services while maintaining and promoting value through customer experience.
●Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
●Ensure execution of customer journey touch points, including onboarding, business reviews, retention, upsells and other opportunities.
●Manage the ongoing relationship with Zesty’s customers including continuous training navigating through the changes of the use cases, while integrating with various departments from within the company (Technical Support, RnD, Product and etc.).
●Coach team on customer success best practices in a variety of customer-facing environments.
●Collaborate with cross-functional teams to ensure visibility and alignment as well as driving value for our customers and Zesty.
●Oversee escalation processes while working with a variety of teams and stakeholders.
●Work with the Product department to prioritize customer features and requests.
●Foster a positive team culture and participate in team development including hiring, onboarding, career development and performance management
● People manager at heart – you love mentoring, leading and contributing to the professional development of those around you.
● 3+ years experience in a SaaS environment working in customer success/partner success.
● 2+ years of Customer Success or Account Management experience.
● 3+ years of management experience as a team/group lead while managing all aspects of CS/AE team (technical, development, performance and etc.).
●Native fluency in English with exemplary verbal, visual and written communications skills.
●Strong collaboration, time-management and prioritization skills are critical to the success of this role.
●The ability to build and maintain relationships internally and with customers.
●A hands-on, independent and self-driven personality.
●Excellent listening, presentation and communication skills at all business levels.
●Cloud Experience- working within AWS and the overall cloud ecosystems (advantage).
●The CS Team Leas has to be technically savvy with an interest in leveraging data, analytics and automation to drive demonstrable ROI.
● Hands on experience with public cloud solutions (preferably AWS).
●Familiarity with FinOps and cloud cost-management.
●Experience with Infrastructure as a code tool (Such as Terraform, CloudFormation)
●Experience with at least one container orchestration platform (such as Kubernetes & Amazon ECS).
Apply for this position
Not finding a position that fits your skills?
We’re always looking for innovative, ambitious, creative people with great personalities. Send us your CV and tell us what you’re good at. We’ll see what we can do 🙂